Terms & Conditions

KNEXGEN LIMITED trading as Website Pros
Company number: 10842867
Registered office: Penrhos Manor, Colwyn Bay, LL29 7YW

Last updated: 3 September 2025

These Terms and Conditions (“Terms”) apply to all website design, development, and related services provided by KNEXGEN LIMITED trading as Website Pros (“we”, “us”, “our”) to any client (“you”, “your”). By commissioning a project, you agree to these Terms.

2.1 We provide web design, development, e-commerce builds, CMS implementation, and related digital services.
2.2 The scope of work will be set out in a written quotation, proposal, or project agreement (“Engagement”).
2.3 Unless otherwise agreed, ongoing services such as hosting, maintenance, and updates are billed separately.

3.1 Project stages may include design mock-ups, development builds, and final deployment.
3.2 You will be asked to approve key stages. Once approved, subsequent changes may be chargeable.
3.3 Unless otherwise agreed, one round of minor revisions is included at each approval stage. Additional revisions may incur extra costs.
3.4 A project is deemed complete when we notify you of delivery or deployment.

4.1 You must supply all required content, including text, images, logos, and branding, in suitable formats, unless otherwise agreed.
4.2 You are responsible for ensuring that supplied content is accurate, lawful, and does not infringe third-party rights.
4.3 Delays in providing content or approvals may delay the project. We are not responsible for missed deadlines caused by such delays.

5.1 We retain ownership of all intellectual property in our code, designs, and materials until full payment is received.
5.2 Upon full payment, we grant you either:

• ownership of the website code and design (if stated in the Engagement), or
• a non-exclusive licence to use the website for your business purposes.
  5.3 We may use open-source software, frameworks, or third-party plugins. These remain subject to their own licensing terms.
  5.4 Unless agreed otherwise, we reserve the right to display completed projects in our portfolio.

6.1 If we provide hosting or maintenance, these are separate ongoing services subject to their own fees.
6.2 Hosting availability depends on third-party providers, and we cannot guarantee continuous uptime.
6.3 Maintenance services cover updates, patches, and bug fixes as agreed. They do not include major redesigns, new functionality, or third-party plugin support unless specifically stated.

7.1 Websites will be tested against current versions of major browsers (e.g., Chrome, Firefox, Safari, Edge) and standard device screen sizes.
7.2 We do not guarantee compatibility with outdated browsers, unsupported devices, or unusual configurations, unless expressly agreed.

8.1 Fees will be confirmed in writing before work commences.
8.2 A deposit may be required before project commencement. Remaining fees are due upon agreed milestones or project completion.
8.3 Ongoing hosting or support fees are billed monthly or annually in advance, with payment due between the 24th and 28th of the billing month.
8.4 All charges are exclusive of VAT and applicable taxes.
8.5 Late payments may attract statutory interest and recovery costs under the Late Payment of Commercial Debts (Interest) Act 1998.

9.1 Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or other liability which cannot be excluded by law.
9.2 Subject to clause 9.1, our total liability in any 12-month period is limited to the total fees paid by you during that period.
9.3 We are not liable for:

• indirect or consequential losses,
• loss of business, revenue, profits, goodwill, or data,
• failures of third-party hosting, plugins, or platforms,
• SEO performance, search engine rankings, or traffic results.

10.1 Both parties will comply with applicable data protection laws, including the UK GDPR and Data Protection Act 2018.
10.2 Where we host or process personal data, we do so as a processor in accordance with your instructions.
10.3 Further details are set out in our Privacy Policy available on our website.

11.1 Complaints should be raised via our customer portal at hub.websitepros.co.uk or by email to hello@websitepros.co.uk.
11.2 We will aim to resolve complaints fairly and promptly.
11.3 These Terms are governed by the laws of England and Wales, and disputes shall be subject to the exclusive jurisdiction of the English and Welsh courts.

12.1 We may update these Terms from time to time. Updated versions will be published on our website.
12.2 You may not assign your rights without our written consent. We may subcontract but remain responsible for delivery.
12.3 Notices may be served by email or to the registered office.
12.4 If any clause of these Terms is held invalid, the remainder will continue in effect.

KNEXGEN LIMITED trading as Website Pros